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Consumer Goods Manufacturer Centralizes Multiple Mobility Programs

When this Fortune 50 consumer goods manufacturer’s Telecom Expense Management (TEM) partner ran out of solutions to simplify multiple device programs, the company turned to MOBI for answers. With more than 120,000 employees around the globe, a central location to monitor and manage mobility was a must-have. Read about our solution and why it has made our customer’s mobility management clearer and more cost-efficient than ever imaginable.

ABOUT THE CUSTOMER

This customer is a Fortune 50 consumer goods manufacturer that markets its products in more than 180 countries. With more than 120,000 employees around the world, global mobility management is one of the customer’s top IT priorities. This customer challenged us to secure and centralize management on more than 17,000 devices falling into a variety of program types: Bring Your Own Device (BYOD), Blended Payment, and Corporate-Liable.

Due to this customer’s global nature and the fact that thousands of its devices were predominately used outside of the United States (US), a global solution that paid special attention to BYOD and had the ability to quickly and effectively scale programs in more than 30 countries and 20 languages was needed.

THE CUSTOMER CHALLENGE

Attracting top talent and delivering a positive user experience were top priorities for this customer. For new employees, their MOBI platform experience needed to begin on day one—they receive their laptop, information on the company, and their smartphone, ready to go out-of-the-box. This furthers the customer’s commitment to delivering an exceptional end user experience.

Prior to using MOBI’s Mobility Management Platform (MMP), this customer had 11 dedicated employees responsible for managing the company’s BYOD programs. Once carrier invoices were received, program managers would reconcile expenses with their internal records and then reimburse employees individually through SAP, the company’s payroll software. Allocating expenses to the correct cost centers was a costly and time-intensive manual task, particularly where currency exchange was involved.

THE MOBI SOLUTION

MOBI’s solution centralizes this customer’s mobility data, making it much easier to comprehend and control the impact of program decisions like switching carriers, enabling new devices, disconnecting zero-usage lines, and integrating with SAP to automate employee reimbursements.

Administrators and end users can view the MOBI software in their native language as well as English. With MOBI’s industry-leading currency exchange technology, users can view current and historical expenses based on historical exchange rates. For instance, if the customer looks at a carrier expense from three months ago, she will see the expense in her native currency based on the exchange rate from three months ago, not today’s exchange rate.

THE MOBI SOLUTION MOBI’s

solution centralizes this customer’s mobility data, making it much easier to comprehend and control the impact of program decisions like switching carriers, enabling new devices, disconnecting zero-usage lines, and integrating with SAP to automate employee reimbursements. Administrators and end users can view the MOBI software in their native language as well as English. With MOBI’s industry-leading currency exchange technology, users can view current and historical expenses based on historical exchange rates. For instance, if the customer looks at a carrier expense from three months ago, she will see the expense in her native currency based on the exchange rate from three months ago, not today’s exchange rate.

How can we help?

Our expert team is here to help answer any questions you have about our mobility management software.

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